Call Transfer

    The AI handles it.
    Until you need
    to step in.

    When a call needs a human, Wave Runner routes it instantly — with a spoken briefing so your team knows the situation before they say hello.

    No dropped calls. No caller repeating themselves. No developer required.

    Transfer Types

    Two ways to hand off a live call.

    Choose based on what your callers need. Set the conditions once — the AI picks the right type on every call automatically.

    Recommended for most teams

    Your team is briefed
    before the caller connects.

    The AI speaks a summary to the receiving agent before the caller connects. Your team knows the situation, the issue, and what the caller needs — before they say a word.

    • AI speaks a briefing to the agent before caller connects
    • Full conversation context passed in real time
    • Caller never repeats their situation
    • Higher first-call resolution rate
    Caller intent detected
    Routing rule matched → Billing Team
    AI briefs agent with spoken summaryWarm only
    Caller connects — agent is ready
    Routing Rules

    You set the rules.
    The AI routes every call.

    Define routing conditions in plain language — caller intent, specific phrases, frustrated tone, a direct request for a human. The AI evaluates every call and routes when the match is right. No if/then logic. No developer needed.

    "Caller mentions billing or charges"Billing Team
    "Asks to speak with a human"On-call Agent
    "Frustrated or escalating tone"Senior Support
    "Pricing or sales inquiry"Sales Team

    Fallback — when the destination is unavailable

    Primary destination
    Billing Team · x1234
    active
    If unavailable
    Voicemail + schedule callback
    After-hours
    AI captures lead, books callback
    Max wait before fallback
    12 seconds
    < 1s
    Transfer latency
    Cold transfer, average
    Zero
    Dropped calls
    Fallback fires on every failure
    40%
    Fewer repeat callers
    When warm transfer is enabled

    Common questions about AI call transfer

    Also in Wave Runner

    4 features
    01Book Appointments
    02Knowledge Base
    03Post-Call Analysis
    04Workflows

    Stop losing calls in the handoff.

    Set up call transfer in your Wave Runner dashboard today.