Conversations
Every call. Every text.
One thread.
A unified inbox showing every interaction a contact has had — calls, SMS, transcripts, and outcomes — in chronological order.
No more "I wonder what was said on that call."
The Inbox
One view. Complete context.
Click any contact. See every call card with its transcript, AI summary, and sentiment score — alongside every SMS — in a single thread.
Conversations — built into Wave Runner. Click any contact to see their full thread.
What you actually get
Not a call log.
A full audit trail.
Every call record links directly to the transcript, AI summary, sentiment score, and all structured data extracted from that call.
Full transcripts on every call
Word-for-word. Speaker-labeled. Stored permanently. You'll never have to listen to a recording just to find out what was said.
Sentiment scoring, every call
Positive, neutral, or negative — scored automatically. A manager reviewing 20 calls checks the negatives first. That's QA that used to require a dedicated team.
SMS and calls, one thread
A contact texts back after a call? It's in the same view. Automated follow-ups, AI replies, manual messages — all in chronological order, per contact.
Structured Extraction
Every call surfaces
the data inside it.
After every call, AI extracts structured fields visible right on the call record — no digging through transcripts.
Name, email, company, outcome, sentiment, urgency, appointment details — visible at a glance on every call card in the thread.
Why it matters
The answer to every
client question.
The question every agency gets: "What is the AI actually saying to my customers?" Conversations is the answer.
A client retention tool, not just a feature.
Pull up any contact, show the client every call, every SMS, every outcome — with the AI's own summary. That's the transparency that renews contracts.
QA without a QA team.
Filter to negative-sentiment calls. Review those first. Skip the positives. A supervisor audits 100 calls in the time it used to take to listen to 10.
Proof of work, always on.
Every interaction logged, summarized, and auditable. When a client asks what happened with a contact, you have the answer in three seconds.
Common questions
Also in Wave Runner
No more black boxes.
Every call, explained.
30-minute demo. We'll pull up a real conversation thread live. See exactly what your clients will see.
No commitment · Personalized to your stack · 30 minutes