WhatsApp Integration
Every client's contacts
are on WhatsApp.
Now your AI is too.
Two billion monthly active users. 98% open rate. Messages read in under five minutes. Your AI already handles calls. Now it handles WhatsApp too — same agent, new channel.
Phone calls get voicemail. Email gets ignored. WhatsApp gets answered.
The Channel Gap
Email gets 20% opens.
Calls go to voicemail.
WhatsApp gets read in 5 minutes.
Your AI makes the call. The contact doesn't pick up. You send a follow-up email. It sits in spam. Meanwhile, 70% of WhatsApp messages get read within five minutes. The channel your AI uses next changes everything.
The Inbox
WhatsApp conversations,
inside Wave Runner.
Click any contact. See the full WhatsApp thread — triggered by a call outcome, a campaign, or a workflow. AI handles the replies. You see everything.
Conversations — built into Wave Runner. Click any contact to see their WhatsApp thread.
What you actually get
AI conversations at scale.
Not a broadcast tool.
WhatsApp is a two-way channel. The AI doesn't just send messages — it reads replies, responds contextually, and keeps the conversation going until the contact converts.
The same AI that handles calls handles WhatsApp
No separate bot to train. No disconnected tool. The AI that qualifies leads on the phone sends the WhatsApp follow-up, handles replies, and tracks everything in one place.
Triggered from any workflow step
When a call ends as 'Interested', the workflow sends a WhatsApp message automatically. No Zapier. No webhook setup. Just a node in the visual builder.
One inbox. Every channel.
WhatsApp threads sit alongside calls and SMS in the same contact view. Every interaction in chronological order. No toggling between tools.
Workflow Integration
A WhatsApp message is
just a node in your workflow.
Build a flow: call ends, outcome is "Interested", send WhatsApp with the proposal PDF, wait 2 days, if no reply send a follow-up. Zero manual work.
The same visual workflow builder that triggers SMS and CRM updates also triggers WhatsApp. It's a channel, not a separate product.
Built in Wave Runner's visual workflow builder. No code. No external tools.
Sent automatically from a post-call workflow
Multimedia Support
Documents. Images.
Rich messages.
Not just text.
WhatsApp's native multimedia is fully supported. Send a signed proposal PDF after a call. Send a product image in an outbound campaign. The AI attaches files and sends them — just like a human rep would.
- PDF proposals, brochures, and contracts
- Product images and visual specs
- Booking links and confirmation details
- Automated, no manual sending required
Why it matters
The channel your clients'
contacts already use.
Your clients' contacts ARE on WhatsApp.
Two billion users don't lie. If the AI only reaches contacts by phone, you're leaving conversations on the table. Add WhatsApp and you're covering every channel. That's a stronger pitch and a higher-margin service.
Human agents handling WhatsApp is headcount. AI is margin.
WhatsApp support queues are expensive to staff. AI handles the volume 24 hours a day — answers questions, resolves tickets, escalates edge cases. Human agents focus on what requires a human.
Clients respond faster on WhatsApp than email.
When a ticket resolves, send a WhatsApp confirmation instead of an email. 98% open rate. Reply in the thread. The client feels taken care of. That's the MSP that gets renewed.
Common questions about WhatsApp
Also in Wave Runner
Your AI should be where
the conversation already is.
30-minute demo. We'll show you WhatsApp running inside Wave Runner — triggered from a call, replying to a contact, attached to a workflow. Live.
No commitment · Personalized to your stack · 30 minutes