Contact Management
Every contact.
Every call.
One place.
Wave Runner includes a full contact layer — lists, call history, DNC status, tags, bulk actions, and CSV import. No separate CRM required to run your agency.
And it connects to HubSpot and GoHighLevel when you need the full stack.
The Problem
Agencies manage hundreds
of clients' contacts.
Scattered across tools.
Spreadsheets for lists. A CRM for history. A dialer for call logs. None of it connected. Wave Runner brings the contact layer into the same platform as your AI calls, campaigns, and workflows.
- Import any contact list via CSV in under a minute
- DNC status enforced automatically across all campaigns
- Full call and SMS history on every contact record
- Bulk actions — tag, move, delete, exclude at scale
Recent activity
What's included
Everything you need to manage contacts at agency scale.
Contact lists
Organize contacts into named lists. Assign lists to campaigns, workflows, or specific AI agents. One contact can belong to multiple lists.
CSV import
Upload any spreadsheet. Map columns to contact fields on import. Your list is live and available for campaigns in under a minute.
Call history per contact
Every inbound and outbound call for a contact is logged with duration, outcome, recording, and post-call analysis summary.
Do-not-call (DNC) status
Mark contacts as DNC individually or in bulk. The platform enforces DNC across all campaigns automatically — no manual filtering.
Bulk actions
Select any number of contacts and apply tags, move to a list, mark DNC, or delete in one operation. Manage thousands of records efficiently.
CRM sync
Contacts sync bidirectionally with HubSpot and GoHighLevel. Post-call data — outcomes, appointments, extracted fields — writes back to CRM records automatically.
Contacts + Post-Call Data
Every call fills in the
contact record automatically.
Wave Runner's post-call extraction pulls structured data from every conversation and writes it back to the contact: name, email, appointment details, outcome, urgency, and notes. No manual data entry.
- Extracted fields write to contact record immediately
- Appointment details sync to connected calendar and CRM
- Outcome tags applied automatically based on call result
- Contact enriched with each interaction — no manual updates
Fields extracted after each call
Common questions about contact management
Also in Wave Runner
Your contacts. Your calls. One dashboard.
See how agencies manage hundreds of clients' contacts without a second tool.